Häufig gestellte Fragen

After selecting a product number out of the article table you will see the product specific information. When you click on the PDF download button on the top middle of the page, the product datasheet will be generated automatically as a pdf file.

You can search on product number, product description or type number. The 'Products' button in the menu bar enables you to find a particular item easily and quickly. After selecting a product group, a new page will open with sub groups, showing the content of this product group. Here you can click through on groups to further refine your selection. When you click on an item from the last group you can see the item table with the product information. When you click ‘back to product overview’ below the menu bar, you will return to the overview of product groups.

Johnson Controls customers can get full access to the site by using a username and password. You can request a login on the site or ask your regular contact person at Johnson Controls. You will receive your login details within one working day.

If you can't sign in because you've forgotten your password or username, please go to the button “Login' and select 'login'. After this a pop-up will come up where you can click on 'I forgot my password'

You will see the gross list prices excluding VAT.
After placing an online order you will receive an official order confirmation by our customer service department. In this official order confirmation you will see the net prices excluding VAT.

To change or cancel a part of an order that has not been sent, go to the “Shopping cart” and click on the Red Cross behind the product. To delete an entire order, you will need to do this for all order lines.

We are happy to change your order for you, but this is only possible on the day you placed the order. Please contact one of our Customer Service departments, see Contact button on the right.

Online orders placed will be confirmed by an official order confirmation. On this order confirmation document you will find the exact delivery date of the order.

Online orders placed will be confirmed by an official order confirmation. On this order confirmation document you will find the exact delivery date of the order.

Step 1: log in (as main user)
Step 2: go to “Maintain users”
Here you can add extra users and give them access to your account.

To change the details of a user, click on the pencil icon, change the details and then click on the “Save” button.

The user will receive a confirmation e-mail as soon as the account has been created.
This mail will contain a link to our website, where the user can enter their own password.
The user is now active and can get going.

Please contact our Customer Service department, for contact details click ‘Contact’ button on the right.

For questions about your terms and conditions, please contact your account manager or the inside sales department, click ‘Contact’ button on the right.

To create additional users for your company, please click the button “My account” -> "Maintain users" in the menu bar.

To define alternative delivery addresses for your orders, please select your preferred delivery addresses in step 2 of the checkout process.

Under “My account’’, click on “Order history” to open an overview of all orders.

With favorites, you can easily compile a list of products you want to keep. If you have an account, you can manage multiple lists.

Project list is an easy tool for special- or customer specific projects. The required materials can be collected in advance, in order to get an overview to present to the customer.